Frequently Asked Questions
Payment Plans with Partial.ly
Q: Can I cancel my order if I am currently on a payment plan?
A: No you are legally bound to pay your order in full and absolutely no refunds will be applied.
Q: When will my order ship?
A: Your order will ship when the payment plan is paid in full. If you ordered a preorder item it will ship when the item is available and paid in full.
Q: If I can no longer pay the payment plan and cancel my credit card will I get a refund since I wont be receiving my item(s)?
A: No, if you are unable to complete your payment plan your item(s) will be put back into stock and you will be charged a restocking fee which will be the sum of what you have already paid towards your payment plan.
Q: What items can I use coupon codes on?
A: Coupon codes will only discount in-stock items with the exception Special Order & Custom Vinyl Figures.
- Shipping FAQS: If you order multiple items that have different ship dates we will hold all of your items until they have all arrived and ship them at once.
Q: When will my preorders arrive & ship?
A: Each product will have an estimated arrival time. Our Vendors supply us with these arrival times and we try to keep them as current and accurate as possible. Please remember these estimated arrival times and are subject to change without notice. It is not recommended to purchase preorder and expect it to arrive in time for a specific event (holidays, birthdays, etc). Please note that some preorder items will arrive ahead of schedule. We will ship the products as soon as they arrive.
Q: Why should I preorder an item?
A: When you place a preorder with Strangecat Toys, we will reserve that figure for you from our incoming shipment. In some cases our shipments pre-sell-out so only people who preorder with us are able to receive the items because we don’t have any extras left to list for normal ‘instock’ sales. In RARE cases our distributor will cancel an order on us without notice, if this happens and we are unable to fill your order you will be given a refund.
Q: Can I cancel a preorder?
A: Yes, simply contact us with your order info and we will process the refund. Cancellations must be made within 3 days of the original order. Cancellations are subject to a 15% restocking fee – this is due to the fee we are charged by wholesale companies.
Special Orders & Back orders
- Please allow an extra 5 business days to estimated shipping date.
- Additional Shipping charges may apply.
- Special order items are non-refundable.
- Back order items are non-refundable.
- Special order & back order items are not always available, if you order a special order item and it is not available you will be refunded within 48 hours.
Q: How long does it take for my order to ship?
A: While most orders ship next day, please allow 3 to 4 business days for your order to ship.
Q: What are the shipping rates?
A: Shipping rates are based on weight and size of the items. You can add items to your basket and click the calculate button for exact shipping rates.
Q: Does Strangecat Toys ship internationally?
A: Yes, all international shipping is done through USPS.
Toy & Packaging Conditions
Strangecat Toys only sells 100% guaranteed authentic, genuine, authorized & officially licensed merchandise from reputable manufacturers, distributors & suppliers. Photos of product may not represent actual package condition. If you have any concerns about package condition please contact us before making a purchase.
Strangecat Toys Return Policies
Q: What is the Strangecat Toys return policy?
A: We will only exchange your item if it is damaged. We do not offer refunds for buyers remorse.
Defective items: If you receive an item that has a manufacturer’s defect we are happy to ship a replacement. Please contact us within 7 days of receiving your order. Strangecat Toys will cover all shipping fees to and from our warehouse on defective items. Defective items may only be exchanged for the same item. We are not able to accept any figure(s) or item(s) that have been disassembled or modified in any way, due to the overall quality and integrity being compromised.
*Kidrobot items may not be able to be replaced.
Q: The item I purchased from your website is now on sale. Can I get a refund?
A: Yes, upon request. This applies only to items purchased within the previous 3 days prior to the start date of the sale. Refunds are only given as store credit.
- Resellers: Products purchased from Strangecat Toys and then resold on eBay/Amazon or any similar website are non-refundable (this includes preorder items). Strangecat Toys included packing slips in every single order, gift receipts are available upon request but please note that the receiver of the item will know it came from Strangecat Toys.
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