FAQs

 

Frequently Asked Questions

Coupons

Q: What items can I use coupon codes on?

A: Coupon codes will only discount in-stock items with the exception Special Order & Custom Vinyl Figures.

Pre-Orders

  • Shipping FAQS: If you order multiple items that have different ship dates we will contact you and give you the option to either pay the shipping fee for each item with a different ship date or we will hold all of your items until they have all arrived and ship them at once.

Q: When will my preorders arrive & ship?

A: Each product will have an estimated arrival time. Our Vendors supply us with these arrival times and we try to keep them as current and accurate as possible. Please remember these estimated arrival times and are subject to change. It is not recommended to purchase preorder and expect it to arrive in time for a specific event (holidays, birthdays, etc). Please note that some preorder items will arrive ahead of schedule. We will ship the products as soon as they arrive.

Q: When will I have to pay for my preorder?

A: Payment is due at time of purchase.

Q: Why should I preorder an item?

A: When you place a preorder with Strangecat Toys, we will reserve that figure for you from our incoming shipment. In some cases our shipments pre-sell-out so only people who preorder with us are able to receive the items because we don’t have any extras left to list for normal ‘instock’ sales.

Q: Can I cancel a preorder?

A: Yes, simply contact us with your order info and we will process the refund. If the item has already shipped then you must ship the item back, Strangecat Toys will not be responsible for shipping fees and will not be able to refund your card for shipping charges. Cancellations must be made within 7 days of the original order. Cancellations are subject to a 15% restocking fee – this is due to the fee we are charged by wholesale companies.

Special Orders & Back orders

  • Please allow an extra 5 business days to estimated shipping date.
  • Additional Shipping charges may apply.
  • Special order items are non-refundable.
  • Back order items are non-refundable.
  • Special order & back order items are not always available, if you order a special order item and it is not available you will be refunded within 48 hours.

Payment and Payment Methods

Q: What payment methods does Strangecat Toys accept?

A: We currently accept payments through Stripe, you may pay with Visa, Master Card, American Express or Discover. We also accept secure payments through Kash Direct Debit & Paypal.

Shipping

Q: How long does it take for my order to ship?

A: Please allow 2 to 3 business days for your order to ship. Remember that Priority Mail is a type of USPS Shipping Method.

Q: What are the shipping rates?

A: Shipping rates are based on weight and size of the items. You can add items to your basket and click the calculate button for exact shipping rates.

Q: Does Strangecat Toys ship internationally?

A: Yes, all international shipping is done through USPS.

Q: What if I order multiple items with different ship dates?

A: We will contact you via email, if you’d like all your items shipped as we receive. Or we can hold all of your items until your complete order is ready to ship.

Toy & Packaging Conditions 

Strangecat Toys only sells 100% guaranteed authentic, genuine, authorized & officially licensed merchandise from reputable manufacturers, distributors & suppliers. Photos of product may not represent actual package condition. If you have any concerns about package condition please contact us before making a purchase.

Strangecat Toys Return Policies

Q: What is the Strangecat Toys return policy?

A: Products may be returned within 10 days of product purchase. This date is based on each individual product’s purchase date. No returns will be accepted after 10 days of the product purchase date.

A: Unopened items: We are happy to assist you with returning unopened items. This includes unopened case sales. If a case has been opened, it cannot be returned. The unopened items must be returned within 10 days of the product being purchased. Strangecat Toys will refund you the entire purchase price of the item (shipping fees to and from Strangecat Toys will not be refunded). Refunds will be issued in the form of store credit. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, the refund will be less. Customer Service must be contacted before returning any items. Opened items or any products that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened can NOT be refunded. Returns are not accepted on Special Orders and Custom Vinyl Toys.

Defective items: If you receive an item that has a manufacturer’s defect we are happy to ship a replacement. Please contact us within 7 days of receiving your order. Strangecat Toys will cover all shipping fees to and from our warehouse on defective items. Defective items may only be exchanged for the same item. We are not able to accept any figure(s) or item(s) that have been disassembled or modified in any way, due to the overall quality and integrity being compromised. Please note that this return policy applies only to shipped items you have received.

Q: The item I purchased from your website is now on sale. Can I get a refund?

A: Yes, upon request. This applies only to items purchased within the previous 7 days prior to the start date of the sale. Refunds are only given as store credit.

  • Resellers: Products purchased from Strangecat Toys and then resold on eBay/Amazon or any similar website are non-refundable (this includes preorder items). Strangecat Toys included packing slips in every single order, gift receipts are available upon request but please note that the receiver of the item will know it came from Strangecat Toys.

Question, Comment, or Problem? Contact Us! Meowcanihelpyou@outlook.com

 

Privacy & Security Policies

This Privacy Policy governs the manner in which Strangecat Toys collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.strangecattoys.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Strangecat Toys. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Strangecat Toys may collect and use Users personal information for the following purposes: – To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. – To improve our Site We may use feedback you provide to improve our products and services. – To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. – To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Compliance with children’s online privacy protection act Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Changes to this privacy policy Strangecat Toys has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Strangecattoys@outlook.com.com This document was last updated on September 20, 2015